Orders & Shipping
Order Cancellations
All orders for Snowboard Addiction and Ski Addiction are processed automatically through our fulfillment warehouses. Because of this, orders often move into packing very quickly after being placed. If you need to cancel or make a change to your order
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Do you offer free shipping?
Yes, we offer free shipping in regions where we operate local fulfillment warehouses. Free shipping availability is automatically applied at checkout based on your delivery address. Free shipping is currently available for orders shipping to:. If you
Do you offer expedited shipping?
Yes. Expedited shipping options are available on eligible orders and will be shown at checkout if they apply to your location and order contents. For international orders outside of the EU, shipments are always sent using express courier services by
How do I track my order?
Once your order has been processed and labelled, tracking information is automatically sent to the email address used at checkout. This email includes your tracking number and a direct link to the carrier’s tracking page. It’s important to note that
How do I cancel my order?
If you need to cancel an order, please contact our support team as soon as possible by replying to your order confirmation email or emailing [email protected]. Be sure to include your order number. Orders can only be cancelled before they h
How do I apply promo/discount codes?
You can apply a promo or discount code during checkout. Once you’ve added your items to the cart and proceed to checkout, enter your code in the “Discount code” field and apply it before completing your order. Your updated total will be shown immedia
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
What is your shipping policy?
We ship orders worldwide and fulfil them from the warehouse that best serves your location to ensure the fastest and most reliable delivery possible. Processing times. Orders are typically processed within 1–3 business days. During peak periods or ma
What do I do if my item(s) arrives damaged?
We’re sorry to hear that your order arrived damaged. While this is rare, we’ll always do our best to sort it out quickly and fairly. If your item arrives damaged, please contact our support team as soon as possible and include clear photos of:. • The
Christmas/ Holiday Season
If you’re ordering our products as a Christmas or holiday gift, we strongly recommend placing your order as early as possible. During the holiday season, higher order volumes, carrier congestion, and weather conditions can all impact delivery timelin
Black Friday/ Cyber Monday Orders
During Black Friday and Cyber Monday sales, we experience a much higher than normal order volume. Because of this, please allow an extra couple of business days on top of the estimated delivery time shown at checkout. Your order will still ship using
Out Of Stock
We work hard to make sure our products are readily available all over the world however from time to time due to unfoseen delays with shipping we may be out of stock for a short time. If we go out of stock in your region and you would like to be noti
Change Of Delivery Address
If your order was placed more than 24 hours ago, it has likely already been processed through our fulfillment system and we’re no longer able to make changes to the shipping address. Once your order has been dispatched, any address updates must be re
Forgot Customer Account Password
You don’t need a password to access your customer account. Both Snowboard Addiction and Ski Addiction use a secure one-time login system instead of traditional passwords. To log in, head to your account page and enter the email address you used when
Paying for Customs & Import Fees
For orders shipped within the USA, Canada, the EU, and Australia, there are no additional customs duties or import taxes. We have warehouses in these regions, and all required import taxes and duties are already paid before the order ships. Important