What do I do if my item(s) arrives damaged?Updated 2 months ago

We’re sorry to hear that your order arrived damaged. While this is rare, we’ll always do our best to sort it out quickly and fairly.

If your item arrives damaged, please contact our support team as soon as possible and include clear photos of:

• The damaged item

• The packaging it arrived in

• The shipping label on the box

This helps us assess the issue and determine the best next steps.

Once we’ve reviewed the details, we’ll work with you to resolve the situation. Depending on stock availability, this may involve a replacement, parts, or another suitable solution. While we can’t always guarantee an exact replacement immediately, we’ll make sure the issue is handled as smoothly as possible.

Please don’t attempt to use the item if it has arrived damaged, as this can affect our ability to help.

If you have any questions, just reach out to our support team and we’ll take it from there.